Recovering ticket revenue for theatres, venues, festivals and attractions
Recovery starts the second they leave the seat map.
Whether they left from an event page, a held seat selection or a half-finished checkout, Recover picks it up and follows through — the right message, the right channel, the right moment — until they buy, the performance passes or the sequence ends. It works for every fan who identifies themselves along the way — and with real-time capture, that happens the moment they type.
Every message writes itself around the seats.
The performance, date, section, seats and add-ons they picked drop into every message. A default sequence ships ready to send — change the timing, drop in your venue's branding, and it's yours.
Sends from your venue's domain, in your voice
The series stops the moment they buy — or the performance passes
Runs beside your ticketing platform and CRM — it only handles recovery
Real-time email capture
The moment a fan types an email anywhere on your site — checkout, newsletter, waitlist — Recover has a contact to follow up with, even if they never hit submit. Anyone who self-identifies is covered.
The performance decides what the email says.
Every message already writes itself around the seats they picked. Conditional content goes a step further — set a rule, and the email changes with the situation. If the performance has already happened by the time the email sends, the message swaps to what's on next instead of pushing seats that no longer exist.
Pick a rule to see it applied
Where the whole story fits — the performance, the seats and the price they picked, in your voice, from your domain. This is the channel that recovers most of the revenue.
SMS
One line of text with a deep link straight back to their seats. Its own sequence, its own timing, triggered by the same abandonment.
Browser push
The backstop for fans who never handed over a single contact detail — a permission-based nudge straight to their browser.
Averages across active CartStack accounts. Your results depend on traffic, average order value and the campaigns you turn on.
Know who's abandoning — even when they never enter an email.
Recover follows up with everyone who types an email. Reveal is for the rest — the fans who browse events, pick seats and leave without ever identifying themselves. It resolves those anonymous visitors into identified contacts, ready for Recover to follow up or for your box office to work by hand.
Explore Reveal
Capture more emails before they leave the seat map.
An on-site messaging toolkit — exit-intent offers, Send my cart, conversion nudges and tab alerts — that asks for the email earlier and keeps more fans in checkout. Every address it captures is one more fan Recover can follow up with.
$26K in lost ticket revenue recovered in 30 days.
A ticketed experiential attraction added CartStack beside the emails already running through their CRM. Recovery started from every exit, not just payment — a 48X return on the recovery campaign.
$26K
recovered in 30 days
48X
return on campaign
15 min
to install
Venue anonymized at their request.
Built to do one thing better than anyone else.
Ticketing platforms and CRMs include recovery the way airlines include food. CartStack is the recovery layer — and it runs beside whatever you already use.
Recovery from every exit
Browse, seat-selection and checkout abandonment, all on one install. Most tools only wake up at the payment step.
Attribution you can trust
Only engaged orders count. If a fan never opened or clicked a recovery message, we don't take credit for the order.
Set it and forget it
A weekly report lands in your inbox with what recovered and what's trending. Your marketing team or agency keeps the reins; we handle the recovery layer.
Common questions
How each product works in detail lives on Recover, Reveal and Retain. Plans are on pricing.
Yes. CartStack installs with a tracking snippet on your site and checkout, so it works with the major ticketing platforms and custom checkouts alike. Deeper event and order data comes through an integration where one exists.
Conditional content handles it. Set a rule and the message swaps to what's on next — other dates for the same show, or the rest of the season — instead of pushing seats that no longer exist.
No. CartStack runs alongside whatever you already use — it only handles recovery messaging, so your existing campaigns, patron lists and pre-show emails stay exactly where they are.
A tracking snippet on your site and checkout, a sending domain to authenticate, and your recovery emails designed — start from a template and drop in your venue's branding. Most venues are sending the same day.
Only engagement counts. If a fan never opens or clicks a recovery message, we don't take credit for the order.
Yes. One login covers every venue or event brand you add, with campaigns and reporting per venue or across the whole organization.
Start with a 14-day free trial. If you haven't recovered at least $1,000 in ticket revenue by the end of it, keep using CartStack for free until you have.