The challenge
The group had abandonment emails running through their CRM, but only for guests who reached the payment step. Travelers who priced out a stay, picked a room and left from guest details never received anything — and many of them booked the same dates through an OTA a day later, at a commission the group could not recover.
What changed
One install, every brand
A single tracking snippet across the shared booking engine, with campaigns and reporting per property and rolled up across the portfolio.
Booking and browse abandonment together
Recovery fired from every exit in the booking path — availability, room selected, guest details and payment — with the room, dates and rate dropped into every message.
Anonymous demand made visible
Travelers who checked rates without ever identifying themselves were resolved into contactable profiles, giving reservations teams a worklist and the recovery sequence more guests to follow up with.
The results
$1.15M
direct booking revenue recovered
30 days
to the first million
Dozens
of brands on one install
Recovered bookings counted only when a guest engaged with a recovery message before completing the reservation direct. Customer anonymized at their request.
